1. General Provisions
These Terms and Conditions govern the relationship between the salon operator and the customer when providing manicure and pedicure services in accordance with the legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

By booking a service, the customer agrees to these Terms and Conditions.


2. Booking an Appointment
Appointments can be booked online, by phone, or in person at the salon.

The reservation becomes binding once it has been confirmed by the salon.


3. Cancellation or Rescheduling of an Appointment (Cancellation Policy)

The customer is entitled to change or cancel a booked appointment no later than 4 hours before the start of the service.
 

In the event of cancellation or rescheduling less than 4 hours before the start of the service, or if the customer fails to attend the appointment, the salon is entitled to charge a cancellation fee of 100% of the price of the reserved service.
 

This entitlement is based on § 1989 et seq. of Act No. 89/2012 Coll., the Civil Code (compensation for damage and loss of profit), as the salon has no reasonable opportunity to fill the vacated appointment with another client at such short notice.

The cancellation fee does not apply only if the customer cancels the original appointment and simultaneously books a new replacement appointment more than 4 hours before the start of the original service. If the appointment is rescheduled less than 4 hours before the original appointment, the 100% cancellation fee applies in full.

4. Late Arrival
In the event of a late arrival, the salon reserves the right to shorten the scope of the service or cancel the appointment entirely if carrying out the service would disrupt further operations.
In such a case, a cancellation fee according to Section 3 may be charged.


5. Customer’s Health Condition
The customer is obliged to inform the staff about their health condition (e.g. infectious diseases, fungal infections, allergies) that could affect the performance of the service.
The salon reserves the right to refuse service if carrying it out could endanger the health of the customer or staff.


6. Complaints and Service Guarantee
A 7-day guarantee is provided for all services performed.
The customer is obliged to submit a complaint without undue delay after discovering the defect, but no later than 7 days after the service has been provided.

Complaints will be assessed individually in accordance with Sections 1914 et seq. of Act No. 89/2012 Coll., the Civil Code (liability for defects).

The guarantee does not apply to mechanical damage caused by the customer or normal wear and tear.


7. Gift Vouchers
Gift vouchers are valid for the period stated on the voucher.
After this period expires, the voucher becomes invalid without entitlement to compensation.


8. Personal Data Protection
Customers’ personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and are used exclusively for booking and customer communication purposes.


9. Final Provisions
The salon reserves the right to amend these Terms and Conditions at any time.
The current version is always available at the salon or on the website.